The email that Solomon has written is full of spelling and grammar errors to the extent that some people may not be able to read it well. Along with the spelling and grammar errors he has left the patients of Dr. Fishman’s office with a lack of information. What time on the first Saturday of every month? Pets are going to be brought into a medical office? Is there a specific time Thursday that the patients must secure their coveted spot in the yoga class? The patients may feel as though Dr. Fishman is unprofessional, and that he is not wise in choosing who to represent his office. I don’t believe many patients would be attending the yoga classes based off of the way the email is written by Solomon. Looking back at the email several times, as I would have done with any email I have ever written, I don’t see anything that would indicate Solomon using any proof reading techniques or software. It seems as though he wrote the email with only two minutes available to write. He should have used the proof reading software that is usually available on most computers to check for spelling and grammar errors. Along with the use of the software, he could read over it again to check that there is no missing information. Finally, with the email completely checked for errors, and information being complete, he could ask a coworker to read over it as well to ensure that the email is well written, without error, and complete with the necessary information. Another helpful tip to Solomon would be to veer away from the use of emoji’s or emoticons when writing emails for a medical office. If I were this guy’s employer I would kindly and in the least embarrassing way possible ask him if he knows anything about proof reading software, and offer to show him how to use it if he does not. Under the circumstances that Solomon did know how to use proof reading software, I would have to educate him a bit better on professionalism. Any written feedback would be something to the effect of “Please mind your spelling and grammar in regards to office emails. We need to uphold good standards of professionalism when presenting written materials to the patients. If you are having problems with the software please let me know and we can address this matter more closely. Thank you for your time and effort in resolving this matter.” Have you ever had a coworker or employee who has written an email or message of any kind that looked similar to Solomon’s? If so, what did you do in that situation?