Hospitality industry is a wider term for
a broad variety of service industry including hotels, restaurants, catering establishments
and many more. This industry is very diverse and global and catering to all the
needs of travel related activity it is expected to be US$3.5 trillion industry
in world economy. Hospitality refers to the relationship between guest and host;
it also refers to being hospitable.
Some define hospitality as “the business of helping people to feel welcome and relaxed and to
enjoy themselves” (Discover Hospitality, 2015, ) Hospitality is
treating people like you would want to treated when you are travelling in other
words it means making a tourist feels totally welcome not only as your guest but
also as the guest of the entire family i.e. family of hotel.
Hospitality can be defined as deliberate, planned and sustained effort
to establish and maintain mutual understanding between an organization and
public i.e. the business of making and keeping friends and promoting an
atmosphere of better understanding the word hospitality is derived from Latin
word “Hospitalitias”. Reception, welcome and in general the treatment of guest or
a stranger in the most friendly manner is hospitality. In most of the countries
all over the world guest is received with a great amount of courtesy and warmth
is provided with entertainment. The basic concept of hospitality is to make the
guest feels that they are always welcome”‘.
Although the basic concept of hospitality has remained the same but
with the passage of time and development of technology and science, the need and
wants of travelers have changed greatly thus providing numerous services and facilities
in terms of accommodation and other basic needs such as food and beverages.
Simply putting, the hospitality industry is the combination of the
accommodation and food and beverage groupings, collectively making
up the largest segment of the industry.