But of course, there is also the debate
whether automation in general really brings threats on jobs for human. In 2013, technologists Carl Benedikt Frey and Michael
A. Osborne published a research that tried to predict
the kinds of jobs technology is likely to be replaced in the next few decades
when such software programs advances. Middle-skilled workers, were deemed
most likely to be replaced by robots in the next few years – such as tax
accountants, telemarketers and freight agents. While skilled workers such as
scientists, healthcare professionals, leaders, entrepreneurs, writers and
artists were deemed the most secure. The explanation behind this inference was
simple, humans are the most productive at professions that require them to
regularly interact with other humans, while machines supersede them at such
things as following patterns and executing routine work.
is normal for organizations designing and adopting technology platforms to
create shortcuts to sets of processes and transactions. In fact, RPA in
particular is a complimentary technology and does not interfere with the core
system. Normally, it is expensive to make changes to the underlined core system
and it’s time consuming. But with RPA, companies can achieve it at a fraction
of cost and get the most of the benefits.
Capgemini Robotic Process Automation survey evidently reveals the growing trend
towards increasing robotic automation within back office processes in all
sourcing areas, but particularly onshore and in Shared Service Centers. Despite
this, there are still
Automation can be massively beneficial in improving process effectiveness,
efficiency, the quality of work produced, as well as drastically decrease the
amount of time spent on a given task.
the front office, interaction with consumers is changing as a result of
digital-savvy customers using web, mobile and social media to engage. Consumers
are looking for fast and accurate answers.
office operations are utilizing RPA to drive significant benefits such account
opening, claims processing, credit card payments. All aspects of back offices
are looking for ways to simplify their processes.
Business benefits that can be reaped over RPA are much broader
than cost savings or cost reduction as it includes better use of highly skilled
people or expensive equipment, faster actions and decisions, better outcomes,
product and service innovation. This is aligned with the great business
philosophy of TQM in general. In regard to the advantages that RPA presents and
how this technological transformation affect an organization, RPA is assisting
shared services organizations towards achieving competitive edge in this fast
moving technology world.
Undeniably, RPA technologies can and will be
used in a lot of different process areas but there most probably will still be
domains where software cannot replace humans i.e. areas where a significant
amount of creativity or intelligence are required, such as deal structuring. However,
there is still a tad of skepticism that when regulations require that a human
be in control of the financial review process, for instance, RPA can assist
humans but will not take over. Obviously, RPA will not totally replace humans,
as clients will be driven away if they can only interact with machines – or
perhaps it is simply a question of attitudes and time. Undoubtedly, some jobs will be lost, as was
seen in the automation of assembly lines. However, organizations and the way
people work will change and new opportunities will arise.
The saying – “Healthy
skepticism demands evidence. Denialism rejects sound evidence” Despite high surge
of interest shown towards adoption of RPA into businesses, a lot other still are
negative to adopt it as they are However,
it is also safe to assume that new job opportunities will spring up, making up
for the lost livelihood, or else the concept of artificial intelligence will
just be dumped into a hole as a mutually destructive technology, just like
nuclear weapons. People who
already implemented RPA in the study agree that while RPA is going to help in the
back offices, employees and RPA must still co-exist. More than ever, Change
Management is a vital aspect to be considered in the journey towards a
successful RPA implementation. Companies must ensure that they consider all the
aspects of an implementation in terms of people, processes and technology.
Gina Schaefer, Managing Director of Deloitte
Consulting LLP, cited that often times, workers approach RPA with suspicion:
“Are the robots coming for my job?” If you don’t help the business users
understand what RPA is and understand the value to them personally, they may
remain threatened by it, which can cause poor user adoption and automations
that don’t realize their full potential. So beyond training, a culture shift is
necessary, driven, and supported by leadership to help the human resource
embrace the benefits of automation.