In this modern era Cloud Computing has become a scalable
services consumption and delivery platform in the field of services Computing.
Cloud business is become more popular day by day but for a business point of
view it is very important “How to build trust of a customer?” because when a
customer (whether it is a user or a business) buy something he spends his
money. So whenever the user purchases something he will make sure that the
product is reliable. So for this purpose we are creating a dashboard to build
the customer interest. Dashboard is the key factor to develop a user interest.
Different websites are providing the dashboard for different products but this
work is scattered as these dashboard are especially for a certain products or
services not for all product or services. So we are providing an interface that
shows all product or services performance in a single screen called dashboard.
It facilitates the user to make decision about a product or services whether he
wants to purchase it or not. The main aim of our research is to create the user
trust. There are so many different companies in cloud computing who are
providing similar services so the user finds difficulties to choose the right
company so in this paper we are trying to solve this problem.
The more effort you require from a customer when making a
purchase, the greater the risk you run of them churning – that is, canceling
their subscription or not making a repeat purchase.
Survey found that 77% of customers say “valuing their time is the
most important thing a company can do to provide them with good online customer
service.” If these customers aren’t getting the service they feel they deserve,
55% of customer is quite happy abandon their shopping carts.
Cloud computing has become paradigm of computing and IT service
delivery, however any potential user of cloud service they will ask “can I trust
this cloud service?” Furthermore, what exactly does “trust” mean in the context
of cloud computing? What is the basis of trust? If the attribute of cloud
service are used as evidence for trust judgment on the service, on what basis
user believe the attributes claimed by cloud providers? Who are the authorities
to monitor mea- sure, assess, or validate cloud attributes? The answers to
those questions are essential for wide adoption of cloud computing and for
cloud computing to evolve in to a trust- worthy computing paradigm.(Required
reading more paper)
In this paper we investigate trust mechanisms for the cloud,
present our vision of the”societal systems mechanisms” of trust and a framework
for analyzing trust relations in the cloud, and suggest mechanism which combine
attribute certification, evidence-based trust and policy-based trust because of
the criticality of many computing services and tasks, some cloud clients cannot
make decision about employing a cloud service base solely on informal trust
mechanisms (e.g. web based reputation scores) ; these decisions based on formal
trust mechanisms the attribute of cloud service are used as evidence for the
user trust judgment on the service and belief in those attributes is based on “formal”
certification and chain of trust for validation.
We live in a public affected by what we gather from online audits,
purchaser reports, number of stars, positioning, and so forth. Today like never,
customer need to know they can trust organizations to give a positive ordeal
before choosing to make a purchase or even. Customers are confused and have
hard time in the selection of the product because there are so many choices. In online exploration customers
cannot determine or examine the quality of the product only through textual and
graphical description. The customers
deserve to know more information about product, so there is need for an
application. Media reports can represent the moment of
truth any business instant particularly another business.
We are going to develop a dashboard which provide a
user/customer accurate rating results of product as well as product’s company.
That will make user assure that the products are reliable and he can fully
trust and can invest on product are buy that one. In this modern era user needs
full satisfaction before investing on something are buying something that the
product and company is reliable or not. Previously there is no such that
dashboard are system available that provide all of the ratings in single
interface on cloud. So we are going to provide all that on single platform (which
is by product and by company) which will show user all he need to know by using
You can buy just about anything on the internet. Tired mom’s
and dad’s can order diapers and baby formula at a fraction of retail price, and
frazzled on-the-go professionals can subscribe to monthly shipments of healthy
snacks, socks, and toiletries.
With all these everybody purchase (and potential for repeat
purchases) up for grabs online companies are trying to slash price and increase
the ease and convenience of their shopping experiences.
But for online-only companies, successfully competing with
traditional brick-and-mortar powerhouses often hinges on one every simple but
important factor: Trust, consistency fast and reliable shipping, brand-name
products, and customer service are all factor that contribute to growing that
Retailers that can maintain high standards in these areas
have the greatest chance of success because-aside from lower prices and the
sheer convenience ordering online-trust is what keeps customers coming back.
Three traits of a
Low prices, fast delivery, and a wide range of brand-name
products all help motivate the consumer to try a retailer, but to truly
differentiate themselves and earn loyalty from their customers online-only
retailers must go the extra step to build the trust.
Online companies must build trust by:
Failing to deliver on a promise even once destroys
credibility. Online retailers must be consistent across the board, from product
and packaging quality to reliable, on-time delivery.
Even if customer can’t see you, they still want to know
you’re there. A quality customer service team that effectively answers customer
inquiries provides the reassurance of dealing with real person.
Long-term incentive program work-just as they do offline.
Points, loyalty bonusses, and rewards are great are ways to get people coming
back. Amazon Prime, for example is a shipping incentive program that will ship
any qualified item within 48 hours for only $79 per year. It draws an
incredibility loyal shopper who not only wants to get the value of that
investment but also grows accustomed to receiving product
in less than 48 hours.
Consumers are more price-conscious than ever, but better
price may only persuade consumers to take the initial risk of trying an online retailer
real trust and loyalty are built throw
delivering hassle-free , consumer oriented experiences our and our again