ABSTRACT associated with these technologies, such as videoconferencing, e-mail



In present
scenarios the electronic resources play a very significant role in imparting
the education to students as well as to staffs. Today, the e-resources are
available in the form of e-journals, e-books, online database, OPAC’s etc.  Electronic resources are replacing the
importance of print media slowly with the advancement of ICT. A study of 05 degree colleges in Jammu, which
have students and teachers strength in aggregate of over 16000, was conducted.
For the purpose of the study, a sample selected was 210 which included 35
students and 07 teachers from each of the colleges, respectively. The objective
of this study was to know the usage of e-resources and services available
online in the college libraries by the users in Jammu. And also to find out the
problems being face by the user  while
accessing the e-resources and suggest 
measures to take full benefit of ICT to make college libraries more
resourceful for providing the e-resources to users and also to know the impact
e-resources on teachers and students. The data collected was analyzed by using
simple technique of percentage.

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Keywords: E- resources, ICT, Knowledge, Information service





Almost everything today has gone electronic, while a few
years ago World Wide Web was considered a Privilege, today it is a necessity.
 Everyone can use and learn from electronic devices. ICT today has the
power to transform Education. The new millennium heralds exciting opportunities
to diversify the ways in which education is offered. Without using the
Information and Communication Technology in our daily work no one can perform
in this era of digital  The term “information and communication technologies” (ICT) refers to
forms of technology that are used to transmit, process, store, create, display,
share or exchange information by electronic means. This broad definition of ICT
includes such technologies as radio, television, video, DVD, telephone (both
fixed line and mobile phones), satellite systems, and computer and network
hardware and software, as well as the equipment and services associated with
these technologies, such as videoconferencing, e-mail and blogs.

is one major sector which has undergone the influence of innovations in ICT.
Starting from providing online content service, platform for organizing
learning experiences to managing learning and assessment has been changed
greatly by ICT developments. Students, teachers and educational administrators
and every stakeholder in education have been benefitted by the integration
of ICT in education. Today,
these libraries are surrounded by networked data that is connected to vast
ocean of the internet-based services to make desired information sources
accessible to the students and the faculty. UNESCO1 has
defined ICT as forms of technology that are used to transmit, process, store,
create, display, share or exchange information by electronic means. It includes
not only traditional technologies like radio and  television, but also
modern ones like cellular phones, computer and network, hardware and software,
satellite systems and so on, as well as the various services and applications
associated with them, such as videoconferencing.

   The e-resources is essentially
imparting education through computer and network enabled digital technologies
which include among other things, internet, intranet, computer, satellite TV,
CDROM, audio and video resources. This could range from teachers and students
using e-mail for communication to entirely online courses. This term is used
synonymously with virtual learning, online learning, computer based learning,
web based learning, and networked learning, it is currently changing the way
schools and colleges teach and the students learn.


 A number of sources have been consulted and
the content was gone through to identify the related studies on the present
topic of research. Some of the studies relevant to the present survey are2:

      Simmonds & Andleer3
their research found that the academic library usage is mostly influenced by a
users’ awareness and the various resources of the library. They suggested that
library services might be improved by considering both factors, user’s
awareness and various e-resources.


that assistance to the patrons by the library staff is very significant in the
utmost utilization of services and a variety of library information resources
of the library.


& Esmail5 demonstrated and elaborated the various aspects of the
internet use, such as frequency of the Internet use, methods used for accessing
the internet resources, the frequently-used places for the internet access,
purposes for the internet search and use of the internet services, ways to
browse the internet, problems faced and satisfaction level of the students,
faculty members, and research scholars with the internet facilities provided at
the Bannari Amman Institute of Technology.


made an attempt to determine the present status of knowledge and use of digital
resources. It was observed that use of digital resources is still inadequate
among the engineering faculty of the universities in the developing countries.


discussed that the University of Washington libraries has conducted triennial
faculty and student library surveys since 1992. The results revealed
significant variation within and between user groups concerning library
satisfaction, use, priorities, and importance. These large-scale surveys had
proven costly and time-consuming to design, administer, and analyse.


a study on education faculty members in Chennai to determine the extent to what
number of users are aware and make use of e-resources and also examine the
search pattern of e-journals.


et al. in their study made an attempt to know the use of online access
catalogue by the users. The study revealed that the tool is useful and at the
same time respondents felt that there must be someone near the OPAC to help in
retrieving the required documents. They also examined the utilization and
satisfaction of users about OPAC and highlighted the suggestions made by the
users for the further improvement.


& Mudhol10 in their study demonstrated and elaborated the
various aspects of electronic information sources (EIS) use such as frequency
and purpose of EIS use, frequently used EIS, methods of learning to use EIS,
benefits of EIS use, constrained faced in the use of EIS, and the satisfaction
level of users in the use of EIS.


reported the user satisfaction scale developed by him for measuring the user
satisfaction of academic libraries. The scale can be adapted and used for
measuring user satisfaction in other types of libraries as well. Satisfying the
users was prime concern of every modern library as it was mandatory part of the
libraries to measure the satisfaction of the users in order to provide better


Singh12, et al. undertook a survey on the use of the electronic
information focusing on the internet services by the users of Manipur
University Library and examined the utilisation, purpose, difficulties and
satisfaction level of users about the internet-based e-resources services
provided by the library.


Tunji, Abdulmumin & Adisa13
their study revealed that the frequency of use of e-resources by faculty
members was low. They pointed-out various problems such as; lack of awareness
among users about e-resources offered by the library, slow internet speed,
frequent power cut and inadequate searching skills, were the major problems in
proper utilization of library services.


et al. conducted a survey of 117 faculty members and research scholars on the
use and user perception of e-resources in Annamalai University, which revealed
that despite the availability of wide range of e-resources, the frequency of
their use was low. The reasons identified for this were lack of time, lack of
awareness, lack of subject coverage, and slow downloading.


Santhi, Radhakrishnan, & Swaroop (2010)15 examined ”the
relationship between computer literacy of academic staff and their use of
electronic information resources” and investigated “The impact of other factors
such as age, gender and educational background on the use of electronic
information resources”


      Bidyut, Bajpai,
& Chakraborty (2013)16 observed that
e- resources has posed new challenges for library professionals to manage the
electronic information resources properly.






?   To
know the usage habit of e-resources and services by the users of degree college
libraries in 



?   To
know the problems face by the users of these college while accessing these


? To suggest measures to take full advantage of
ICT to make degree college libraries more digitally resourceful for providing
information services.




Limitation of the study was limited to the knowledge and usage of e-resources
by the users of degree college libraries in Jammu. It focused on the
e-resources and services presently available in these libraries.




     As part of the study, a simple questionnaire
was designed to obtain data from the users i.e. teachers and students, to know
the impact of e-resources and how they analysis. There are 05 degree colleges
of Jammu taken, which have students and teachers strength of over 16000. For
the purpose of the study in hand, a sample was selected of 210 which included
35 students and 07 teachers from each of the colleges, respectively. The
questionnaires were randomly distributed among users and the filled
questionnaires were collected from the teachers and students from each of the
05 colleges. The collected data was analyses using simple percentage technique.




5.1 Information Technology Knowledge


A question
was asked to know the status on the IT knowledge of the users of the libraries
of the degree colleges in Jammu. In response to this question, 86 (40.95%)
users indicated that their status on the knowledge of IT being ‘Average’, while
101 (48.09%) mentioned as ‘Good’. Only 23 (10.95%) users had ‘Very Good’
knowledge of IT. (Table 1).


Table 1. Information Technology Knowledge



Response received















5.2 E-resources Knowledge


From Table 2, it is seen that majority of the users, i.e 144 (68.57%)
had e-resources knowledge, while 66 (31.42 %) indicated that they did not know
about the e-resources.


2, E-resources Knowledge



Response received















5.3  E-resources
Accessing Sources


users were asked to mention the sources they were used to access the
e-resources as shown in Table 3. It is clear from the table that 138 (65.71%)
users favor search engines as source of accessing e-resources, while 19 (9.04%)
users found the source in the form of OPAC. The websites of universities and
institutions as a source to access the e-resources got the attention of 53
(25.23%) users. It is evident from the analysis that the majority of the users
found the search engines an easy way to get access to e-resources


Table 3 ,E- resources Accessing Sources (n=210)



Response received





Search engines



Websites of universities and Institution




5.4 Types of E-resources Access


Table 4
shows the types of e-resources accessed by the users to seek information for
their needs. The e-books were preferred by 50 (23.80%) users, followed by
e-journals, which were accessed by 95 (45.23%) users, the most of user in this
category are teachers. The databases and the CD-ROM databases were the other
e-resources accessed by 23 (10.95%) users and 15 (7.14%) users, respectively.


E-resources accessed (n=210)



Response  received


Electronic journals



Electronic books






CD-ROM databases




5.5 Using E-resources Regularity


The usage
of the e-resources amongst the users is yet to pick-up as is evident as shown
in Table 5. Very few users accessed the e-resources 9 (04.28%) users for CD-ROM
databases, 14 (6.66%) used bibliographic databases. It was found that 115
(54.76%) users access e-journals regularly. 
However, 29 (13.80%) users access the e-books. The table shows that less
numbers of users access the Bibliographic databases and CD-ROM databases.


Table 5,
Response of using e-resources (n=210)



Regularity (%)

Sometimes (%)

Never (%)


115 (54.76)

72 (34.28)

23 (10.95)



87 (41.42)

94 (44.76)


14 (6.66)

47 (22.38)

         149 (70.95)


  9 (4.28)

26 (12.38)

         175 (83.33)


5.6  E-resources Using Purpose


purpose of using the  e-resources by the
users, as shown in Table 6, indicated that majority of users i.e.,122 (58.09%)
and 105 (50.00%) used e-resources to keep themselves updated for career
development and growth and for academic assignments, respectively,  while  94 (44.76%) users favored e-resources to keep
up-to date on  their subjects of


Table 6, E-resources Using Purpose (n=210)



Response  Received


For academic assignments



To keep up-to date on subjects of interest



For career development and growth




5.7 Problems in Accessing E-resources


The users
were asked to indicate the problems they face for accessing e-resources as
shown in Table 7. The majority of the users, 174 (82.85%) agree that less
access to internet due to college have a less capacity internet lab facilities
in library as well as in computer department is the wide reason for not proper
use of e-resources and 95 (45.23%) felt that while retrieving the information
from the net a lot of unwanted/unreasonable data create hurdle in accessing the
e-resources. Whereas 157 (74.76%) users disagreed that using e-resources often
sidetrack from work but 53 (25.23%) agreed that using the e-resources often
sidetrack them from work, it show that focus towards works is more firm. While
82 (39.04%) agreed that less knowledge of ICT and skills to effectively utilize
the e-resources.


Table 7. Problems in accessing e-resources



Agree (%)

Disagree (%)

 Unreasonable information       

95 (45.23)

115 (54.76)

knowledge of  ICT and  
to effectively   utilize the

82 (39.04)

128 (60.95)

e-resources often 
from work

53 (25.23)

157 (74.76)

access to internet in 
 computer/ library department

174 (82.85)

 36 (17.14)




5.8 Information Services Use 


Table 8
indicates to know the awareness and use of information services provided by the
library to its users. It was found that the majority of the users, i.e., 153
(72.85%) used the circulation services followed by Newspaper & Magazine
services with 77 (36.66%) users. Just 12 (5.71%) users made use of selective
dissemination of information service followed by reference service 42 (31.20%).


Table 8,
Information services use (n=210)





Circulation service



Reference service


31 20

Current awareness service



Selective dissemination of information



Newspaper/ Magazine  Service 




5.9 Assistance/Training for Accessing E-resources


        The areas of Assistance/training required by the
users to access the e-resources show in Table 9.The 149 (71.73%), majority of
the users, indicated that they required more user education for learning more
about the internet and search engines in order to access and make full use of
available  e-resources. While 94 (21.03%)
users required OPAC searching assistance and 69 (21.95%) users stress to
improve their Information retrievals skills because a lot of information is
know a day available in the form of e-resources. Overall most of the user’s
show that they should trained for accessing e-resource.


Table 9,
Areas of Assistance/training required (n=210)


Areas of Assistance/training

Response  received


Information retrievals skills



More User Education about the internet and
search engines



OPAC searching






The college library
should play a very pivotal role in facilitating the students as well as the
teachers in the use of the e-resources and other information services. The
college library should update their user by organizing the small group
interaction/awareness program in the beginning 
as well as on monthly bases program to aware the users about the latest
information available in the form of e-resources and also how to maximize use
of library resources and services without wastage of time.  In current time, there will be growing
dependence on the internet by the users for every small need of information
requirement and particular in the college, students are always in search of
assignments and learning on their own for the present day of academic and
competitive environment.


The most of the users
especially the students face the problems to use the e-resources due to less
capacity of the internet lab either in the library or computer department and
only few able to access the computer and rest user show keen interest to get
assistance/training to use the e-resources. Infrastructure facilities should be enhanced for better
utilization of e- resources in each college library


Maximum of users in
the college in particular the students are concern with learning of their own
syllabus and for the competitive environment. Whereas, most of the user access
the e-resources for updating the knowledge in their own respective subject
area. But interest towards accessing the e-resources is gaining the importance
in present time with the efforts of the Govt. of India, in providing free of
cost databases and  internet facility to
users within the campus  Still, only a
few numbers of users could frequently seek the information from e-resources.



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