A Government Departments for effective implementation of e-Governance projects

A Study on E-Governance Services in
Punjab: Review and Analysis


Inderbir Kaur
Assistant Professor

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GSSDGS Khalsa College

[email protected]  


Assistant Professor
GSSDGS Khalsa College Patiala

[email protected]





Governance stands for Electronic Governance. It is the mechanism for delivering
basic government services electronically to the citizens. Government of India has approved
National e Governance Plan (NeGP), comprising of27 Mission Mode Projects
(MMPs). For Implementation of e-Governance in Punjab, Government of Punjab has
entrusted DOIT (Department of Information Technology) which formulate policy,
give technical advice to all the Government Departments for effective
implementation of e-Governance projects in the state. PSEGS (Punjab State
e-Governance Society) societies are formed by Government for effective
implementation of e-Governance projects. ICT has enabled citizen’s
participation in e-Governance through effective interaction between the
Government and the citizen and
thereby developing a close partnership between the two. In this white
paper, we describe how this
newly emerged paradigm of cloud computing can be helpful for E-Governance in


ICT, Cloud


The worldwide revolution in Internet is changing our lives
in terms of the way we work, learn and
interact. These changes naturally should reflect the way government functions
in terms of the
organization of the government, its relationship with its citizens,
institutions and businesses and
cooperation with other governments. Also, the increasing generalization of
technology access by citizen
and organizations brings expectations and demands on government. At the same
time, governments are
also proactive in this domain and are planning new ways of interacting,
improving services,
optimizing processes and
revitalizing democracy by spending amount on IT.




The primary purpose of
governance is the welfare of citizens. While one aspect of governance
relates to safeguarding the legal rights of all citizens, an equally important
aspect is concerned with
ensuring equitable access to public services and the benefits of economic
growth to all. It is expected
that e-Governance would enable the government to discharge its functions more
effectively. e-Governance is, in essence, the application of Information and
Communications Technology to government functioning in order to create ‘Simple,
Moral, Accountable, Responsive and Transparent (SMART) governance. This would
generally involve the use of ICTs by government agencies for any or all of the
following reasons:

Exchange of Information
with citizens, businesses or other government department.

Speedier and More
Efficient delivery of public services

Improving internal

Reducing Costs/
Increasing Revenue

Re-Structuring of
administrative processes and improving quality of services.


technologies can serve a variety of
different ends: better delivery of government services to citizens, improved
interactions with business
and industry, citizen empowerment through access to information, or more efficient
management. The resulting benefits can be less corruption , increased
transparency greater convenience, revenue growth, and /or cost reductions.
e-Governance aims to make the interaction between government and citizens
(G2C), government and business enterprises (G2B), and inter-agency
relationships (G2G) more friendly, convenient, transparent, and inexpensive.


3. Mission Mode Projects (MMPs)

MMPs have been divided in three categories according to their nature &
implementing strategy of the project. We will discuss only State MMPs as

1. e-District
2. Agriculture
3. Commercial Taxes
4. CCTNS-Police
5. Land Record
6. Road Transport
7. Treasuries
8. Panchayat Raj
9. Employment Exchange
10. Municipal Corporation
11. Education
12. Health
13. PDS


4. Punjab and e-Governance

Punjab is among the one of the richest states of India which is
located in the northwest of the Country. It covers 50,362 sq. km geographical
area which is 1.54% of Country’s total geographical area. Department of
Information Technology (DoIT) of India provided e-Readiness report according to
which Punjab is one of the leading states of India making the use of ICTs
(Information and Communication technologies).Government of Punjab has entrusted
DOIT (Department of Information Technology) in the state of Punjab which
formulate policy, give technical advice to all the Government Departments for effective
implementation of e-Governance projects in the state. Various services provided
under e-Governance in Punjab are:-


 ii. State Portal and State
Service Delivery Gateway (SSDG) iii. e-Districts


v. Web-based Counseling for PSBTE (Punjab State Board of Technical

vi. Punjab Government Personnel Management System

vii. ITISP ( Integrated Treasuries Information System of Punjab)

viii. PRISM (Property Registration Information System Module)


4.1 Types of

All the
applications fall under these categories



            Fig 1: Types of e-Governance


4.2 Components of e-Governance

Elements of three tier architecture with an over view of
E-Government services is presented below. For
E-Governance services three tier architecture is used because it provides
following advantages:

• Heterogeneous Systems: Applications can utilize strengths of different platforms
and different software components at the different tiers

• Modifiability: As responsibilities are separated, it becomes easy to replace
the code at any tier without affecting other tiers as modifiability is imp architectural
driver of the case.

• Scalability to handle many clients: Each client is light weight and all
access to the system is through the middle tier. The middle tier can share the
database connection across the clients, and if middle tier becomes bottleneck,
we can deploy several servers executing the middle tier code; clients can
connect to any of these servers.

• Integrated Data Access: In many applications, the data must be accessed from
several sources. This can be handled transparently at the middle tier, where we
can centrally manage connections to all database system involved.


4.3 E-governance
Life-Cycle (Models/Stages)

the presently accessible relevant literature there’s no agreement concerning
the stages in e-governance provision models. Some authors contemplate that
solely 3 stages square measure needed, whereas others believe that there must
be four, on the opposite hand 5 or maybe 6 stages square measure needed by
others researchers.

16 divided e-governance into 3 stages (Publication, Interaction, and group
action). Chandler and Emanuel 17 divided e-governance into 4 stages
(Information, Interaction, group action, and Integration). To boot, 18 have
divided e-governance into 4 stages: (Cataloguing, Transaction, Vertical Integration,
and Horizontal Integration).

in line with UNESA 19, e-governance services maturity may be classify into 5
stages: (Emerging Presence, increased Presence, Interactive Presence, group
action Presence, and Networked Presence). Deloitte, 20 classify e-governance
into 6 stages: (Information business enterprise, Official Two- method
Transactions, Multi- Purpose Portals, Portal personalization, agglomeration of
Common Services, Full Integration and Enterprise Transformation).

4.4 e-Sarkar

e-Sarkar is a turnkey project which meets the entire
requirements of Software, Hardware, Network, data Centre, technical Support,
Operation and maintenance of helpdesk for a period of five years after
successful implementation. In order to streamline and improve upon its
functioning, bring efficiency, transparency and accountability in its
operations and to put effective delivery of services to its stakeholders
Government of Punjab is implementing e-Sarkar constituting: Integrated Workflow
Document Management System (IWDMS) in Punjab Civil Secretariat &
Ÿ Integrated Financial Management System (IFMS) in Department of
Finance. These projects would automate the core functioning of the State
Government and covers all the transactions under the Department of Finance,
various planning schemes under the Department of Planning and the entire
requirements of various administrative departments within the Punjab Civil
Secretariat I and II.



Department of
Technical Education is under process for implementation of Project “Punjab
State Technical Education Network (PSTEN)”. The Detailed progress Report (DPR)
for PSTEN is being prepared by NIC. The purpose of PSTEN would be to provide
seamless communication between all the
participating institutions in terms of live transmission of classroom teaching
in one institution to all the
other institutions, facilitate interactive learning wherein students across the
institution shall be able to
ask question to the instructor, support peer learning, co-share learning
resources, hand-outs and digital
book, write online examination. The network’s e-learning module would help in
overcoming acute
shortage of trained and qualified faculty member. Further students studying in
institutions with
inadequate staff of inadequate trained staff shall have the unique opportunity
of listening to experts and high quality lecturers being taught in other
institutions. These services

shall be boon to about
6.5 lacs student studying in 700 educational institutions of the state.



Mode Project under National e-Governance Plan of Government of India,
Department of Agriculture & Co-operation. Ministry of Agriculture has
decided to launch a Central Sector Scheme titled, “Strengthening /
Promoting Agricultural Informatics & Communications” of which one component
is AGRISNET. Department of Agriculture, Punjab has initiated to introduce e-Governance
by leveraging ICT to provide agriculture related information or data and to
improve upon its functioning in order to bring
efficiency, transparency and accountability. Currently the project is in the
advance stage of finalizing
Project Consultant.

4.6 e-Office

envisages transforming conventional Government Offices into more efficient and transparent
e-Offices, eliminating huge amounts of paper work. Government of Punjab has
decided to computerize all the branches of Deputy Commissioners and the offices
of Divisional Commissioners. For Computerization of these offices; National
Informatics Centre (NIC) Punjab
has been given responsibility of implementation of the e-Office (Electronic
Office) software. NIC Punjab has already completed the assessment of
computing infrastructure of various field offices of the State and has
submitted the techno-commercial proposal of Rs.41.70 crores. The e-Office
product pioneered by National Informatics Centre (NIC) aims to support
governance by using in more effective and transparent inter and intra
Government Processes. The Mansa district has been selected as a Pilot district
for the implementation of e-Office project.



e-District project
envisages integrated and seamless delivery of citizen services by district
administration through automation of workflow, backend computerization, data
digitization across participating departments. The initiative has provisions
for seamless integration of various offices situated at District, Sub-division,
Tehsil and Block level etc. for providing services to the citizens through a
common delivery interface. SUWIDHA Centres and Gram SUWIDHA Kendras would be
the primary front end channels.
In Punjab, e-District project has been implemented in two pilot districts of
Kapurthala & SBS Nagar. The
Project aims at electronic delivery of identified high volume citizen centric
services, at district and sub
district level, with a view to improve the efficiency and effectiveness of the
service delivery. The project
envisages leveraging and utilizing the four pillars of e-infrastructure namely,
State Data Centres (SDCs),
State Wide Area Network (SWANs), State Service Delivery Gateways (SSDGs) and
Kendras (CSC Scheme), optimally to deliver public services electronically to
citizens at their door steps.
New services will be added to the portfolio subsequently, once the demand for
the initial set of e-enabled
services increases.



Governance is mechanism for improving the working of government. Number of e-Governance
services has been implemented in state of Punjab. These services are really
beneficial for the citizens. Citizens do not need to visit different offices
for payments of bills and availing other government services. But most of the
rural citizens of Punjab are not aware of these e-Governance services. So, for
proper utilization of e-Governance services it is necessary to create awareness
among the masses. Rural citizens should be motivated to make use of these